FAQs

Tip: Book directly with us to save booking fees on other booking platforms.


What’s the parking situation?

Parking is different at every cottage*

Usually, parking is directly at the front of the cottage only. Street parking is NOT allowed in Grand Bend - you will get a fine.

Please do not park in any back alleyways, you may pull up beside the house to unload when you arrive.

Each cottage has maximum amount of cars allowed parked in driveway, so please plan accordingly.

We may be able to arrange additional parking off-site if arranged in advance for a fee.

Have a question about a specific cottage? Email info@thekiwicottages.com

What do I need to bring to the cottage?

Please check each individual cottage FAQ for more info.

How does self-check in work?

You will not be provided with a key to the cottage, please remember the passcode that was provided upon booking.

The cottage has been fully cleaned/sanitized prior to your arrival,

What about check out?

Please follow all check-out instructions as posted in the cottage carefully

Remove all of your belongings including food and beverage from fridge and cupboards and personal items

Cottage should be left in clean/swept condition

Cottage must be locked, all windows closed, TV and lights off

Any hand towels, dish towels, bath mat etc need to be put in the washing machine and started before you leave

Water Situation

The tap water is drinkable

Hot Tub

Hot tub will be locked and code will be provided upon check in. Hot tub has been treated and cleaned prior to your arrival.

Smoking

Absolutely no smoking in the cottage. if you smoke outside, please clean up any butts.

Security Deposit

We require a $500 security deposit upon booking. A secure link is sent to you in your booking confirmation email and can be paid via credit card.

Pets

We allow 1 well behaved and cleaned up after dog, we sometimes will make an exception for this but you must contact us in advance to ask

Early Check in/Lake Check Out

We unfortunately are not able to accommodate early check in or late check out due to our cleaning schedule..